Livestock health is one of Fluid Dynamic Aquariums most avid concerns. With the time and care we put into every animal and plant we sell, it is very important to us that they arrive at their destination alive and undamaged. This is why we do everything we can to insure a fast and seamless delivery every time you order. For the health of the animals we only use guaranteed overnight delivery services.   Please note that we ship to all US states, except for Hawaii which does not allow importation of most of the livestock we sell. We do not ship to Guam, Puerto Rico, any other US territories, or internationally.   If you are an East Coast customer we do our very best to keep to our tabled rates but we reserve the right to adjust shipping on all orders. If this happens we will contact you and discuss the options. All non frozen dry goods orders are shipped via UPS Ground.   All current service customers get free delivery for any purchase on your next service appointment. Just select the “Walk In” shipping option at time of check out.   If you are within the Bay Area and would like a hand delivery please contact us by phone (408-465-9055) or email (sales@FDAquariums.com) to negotiate. We will either require you to schedule a service or a minimum order value. In order to be considered for our Survive 30 Days Guarantee you must be a current service customer. Order Preparation and Packing   We take a great deal of care preparing our livestock for shipping.   - First we choose an appropriately sized cooler to prevent the bags from rolling around. - Every animal and plant is carefully inspected for health before it is released. - Every item is double- and sometimes even tripled-bagged to prevent bag punctures and water loss. - We never skimp on the water to avoid shipping weight. This is a dangerous practice which often leads to the livestock being damaged or killed. - Any necessary heat or cold packs are then attached to the underside of the container lid, to help maintain the correct temperature for your livestock during transit. - Delicate corals are often attached to styrofoam and floated upside down to prevent damage in transit. - Finally the cooler and the box are sealed completely with tape.   To counteract the additional costs of this level of attention to detail in shipping we require a $10 boxing fee on all livestock orders. This is a one-time charge per order meaning you will not be charged a fee for any additional boxes.   Shipping Rates and Options   To ensure fast delivery and reduced shipping stress on your livestock we use guaranteed overnight services only. This costs us more than standard overnight service, but delivery of your shipment in most places is guaranteed by 10:30AM instead of 6:00PM.   Priority Overnight shipping is expensive, but we have done our best to minimize the cost to you by establishing this live stock table rate pricing. You will be charged a flat rate as shown on the table below.  
Order Total Box Fee (+tax in Ca.) Priority Overnight Shipping Total
$1-$100 $10.00 $55.00 $65.00
$100.01-$200 $10.00 $45.00 $55.00
$200.01-$300 $10.00 $35.00 $45.00
$300.01-$400 $10.00 $25.00 $35.00
$400.00 $10.00 $15.00 $25.00
  Important! You MUST let us know if you are outside UPS's normal delivery areas. Failure to do so may substantially delay the delivery of your shipment, and void our Live Arrival Guarantee.         If you are an East Coast customer we do our very best to keep to our tabled rates but we reserve the right to adjust shipping on all orders. If this happens we will contact you and discuss the options.   We Ship 1 Day a Week Livestock shipments are made 1 time per week: Tuesday for Wednesday arrival. The table below shows both the shipping day and arrival day based on when your livestock order is placed.  
Purchase Day Ship Day Arrival Day
Sunday Tuesday Wednesday
Monday Tuesday Wednesday
Tuesday Next Tuesday Wednesday
Wednesday Tuesday Wednesday
Thursday Tuesday Wednesday
Friday Tuesday Wednesday
Saturday Tuesday Wednesday
  Once your order has shipped, you'll receive an email confirmation with information about the delivery of your shipment, and a tracking number so you can track your shipment.   If you are unable to receive shipments on Wednesday please contact us by phone (408-465-9055) or email (sales@FDAquariums.com) to negotiate a better shipping date.   All dry goods shipments are sent within 1-5 business days. Rush processing is available at no additional charge. We understand that there are times you cannot wait a few days for a product. Simply contact us by phone (408-465-9055) or email (sales@FDAquariums.com) to negotiate.     "Hold for Pickup" at UPS We highly recommend that you pickup your shipment at your local UPS Customer Center, rather than have it delivered to your home or business. They will keep the package inside where it isn't too hot or too cold. This greatly reduces stress on your livestock from temperature variations and rough handling.   This is not required as we realize it may not be practical or possible. This is just our suggestion for the benefit of you and your livestock. Less stress means healthier animals and less potential problems.   To find the nearest pickup location, please call UPS at (800)742-5877 or visit the UPS Locator page.   If picking up at UPS please note that you may only have your package(s) held for pickup at official UPS Customer Centers (not UPS Stores or any other "authorized shipping outlets".)   If you want your package(s) held for pickup, just use the comments box during the checkout process to let us know and provide the address of your preferred pickup facility.     Home Delivery Suggestions If picking up your shipment at UPS is not an option, we have a few suggestions for you to help reduce stress on your livestock and help ensure that everything arrives alive and healthy ...   The best thing you can do is make sure you or someone else is there to receive your shipment and begin acclimating your new livestock as soon as your shipment arrives. If you or someone else can be there as opposed to your new livestock sitting outside until 5 or 6PM when you get home from work, they'll be that much happier and healthier.   Secondly, please keep temperature and weather in mind when placing your orders - especially if you're not able to pick up your shipment at UPS - and schedule your orders accordingly.   Regardless of how well we pack your livestock, it is extremely stressful to them if they have to sit outside your front door for 5 or 6 hours in 30 or 100 degree temperatures.   Likewise, if it's supposed to snow on the day your order is scheduled to arrive you should seriously consider scheduling your order to arrive on another day. Shipments are often delayed during times of extreme weather, and UPS will NOT reimburse us or you for weather delays.     Adding to an Order Please note that you can add to your order up until the day it ships. If you want to add to an existing order, simply place a new order and in the comments box on the order form just let us know you are adding to a prior order. If there is room in the box or it brings you to a new shipping tier we will adjust your shipping costs accordingly.   If you have any questions, please don't hesitate to email us at sales@FDAquariums.com or give us a call at (408)465-9055. We'll be happy to answer any questions you may have.